Frequently Asked Questions

Frequent Questions

How do I see a property I am interested in?

Every tenant will need to submit an application, either online or at our office. Once approved, we will set up a showing at your convenience, between 1:00pm-6:00pm, Monday through Friday, for all occupants over 18 that will be living there. A copy of identification for all applicants will be required prior to showing the unit.

Do I need to pay the application fee if I’m only asking for a showing of a unit?

To set up a showing, applicants are not required to pay the application fee. Every applicant will eventually need to pay the application fee to be considered and to move forward in the application process. Applicants do have the option, when they reach the end of the application, to "skip" the fee. Please note that applicants will not be able to go back into the application once it is submitted, and will not have an oppertunity to pay the fee with a credit or debit card unless a completely new application is created. Applicants may choose to pay the application fee in the office with a cashier’s check, money order, or check. WE DO NOT ACCEPT CASH.

What is the process to rent a property?

  1. Fill out an application (complete with payment and all required info)
  2. Contact the office to schedule a showing.
  3. If you’d like to move forward, contact the office and let us know. We will begin the screening process which usually takes a few days.
  4. If approved we will contact you and set up an appointment for a lease signing. If we haven’t contacted you, we’re not ready to give you an answer.
  5. Pay Deposit and any Pet Deposit (At lease signing).
  6. Pay 1st Month’s Rent, bring/send in Utility Confirmations.
  7. Receive keys and move in.
  8. Return Check-In Sheet within 10 days.

What types of things do you look for on the application?

We like to see cleared household income be at least 3 times the rental rate, check that there are no unpaid judgments or utility collections and no past evictions. We also do a criminal background check. If anything is in question, we have the owner make the final decision. We charge a $35 application fee per applicant, there is a $5 discount if the application is filled out online. Married couples still need to submit two applications. Applications usually are processed within 1-2 business days. A credit score under 600 requires authorization from the owner of the property.

What are your lease terms?

Properties are listed with an availability date. Unless otherwise specified, we fill empty units as soon as possible. We do not typically rent a property several months in advance and anything more than a month needs to be discussed and agreed upon prior to filling out a lease with us. Most leases start in August and run through July. However, we occasionally have units open up at other times of the year. Please Note: We do not do 6 month leases.

What will we need to “lock in” the unit?

Once a lease offer is extended, the approved applicant has 3 business days to sign all paperwork, pay the full security deposit, and pay any pet deposits.

Do you allow pets?

At most properties, approved pets are allowed after receiving a signed pet addendum and a pet deposit. Most pet deposits are refundable. Ultimately the owner of the property makes the final decision. For credit scores under 600, dogs are not allowed. If carpet is less than 3 years old, dogs are not allowed as well. Unapproved pets are a violation of the lease.

If I need to move before my lease ends, what is the process?

Once you pay a $200 sublease fee, we will list your unit on our website. You will be responsible for scheduling tours for you to show your unit. We will collect a deposit from the new tenant. Your deposit will be refunded after your lease ends.

How soon will I get my deposit back?

We mail it certified between 25-30 days after your lease expires, but no later than 30 days.